PAYMENT : Camping Under The stars accept the following forms of payment : Cash, Cheque, Bank transfer and Paypal. Orders will only be despatched once funds for the purchase have cleared.
SHIPPING: Purchases will only be delivered to the address registered to the cardholder given at time of purchase. If you require delivery to an alternative address this must be arranged and agreed to by Camping Under The Stars before the order is despatched.
WARRANTY INFORMATION: Camping under the stars offer a 12 month warranty on our tents against manufacturing defects. This guarantee covers manufacturing issues (eg. bad stitching) . It does not extend to poles, zips or groundsheets, as these components mentioned can be damaged due to adverse weather conditions or misuse .We would like to stress that our tents are only intended for use within the light leisure market in order for maximum longevity and performance. Camping under the stars are happy to resolve any problems that may occur, and will strive to resolve issues. Please contact us and we will try our very best to help.
FAULTY OR DAMAGED GOODS : If goods are found to have a manufacturing defect or are damaged upon delivery, please contact Camping Under The Stars within 7 working days of receipt of the goods. We will, at our option, deliver replacement goods or repair the problem area. Photos of the problem area(s) are required prior to any collections being arranged. We will require that the faulty or damaged goods are returned to Camping Under The Stars for inspection prior to a replacement, repair or refund being agreed.
RETURNS POLICY : If you change your mind, or wish to exchange your item, you must notify Camping Under The Stars within 7 days of receiving your product, either via email or calling 07966 392381. We do not offer a free returns service. Returning the tent will be at the buyers expense. Returned goods will have to include your customer order details, we cannot process any returns without this information. Returns will only be accepted in the condition they were originally sent. Unwanted products must be returned in a fully resalable condition; meaning original,unmarked , undamged , unused and not assembled in anyway. We do not accept responsibility for items lost or damaged in transit back to us. We strongly recommend using a trackable and insured service for any returns. Once Camping Under The Stars receive the item and confirm it is unused and undamaged, we will issue a refund excluding the cost of shipping.
LIABILITY : Camping Under the stars are not liable for any loss of income of any kind, injury incurred or accidents whilst using any product supplied by us. We accept no responsibility for any damages or loss that may arise through, but not limited to, acts of vandalism, acts of god or misuse of products supplied by us. We are not liable for unfulfilling any contractual obligations to the customer that are out of our control, such as local or national transportation disruptions, strikes, or criminal acts of third parties such as theft or arson.
PROFFESIONAL & LONG TERM USE : Camping Under The Stars supply Tents and Camping accessories to be used as leisure items. Long Term / Semi Permanent or ‘Professional ‘ use could nullify your warranty.